Thank you for visiting and shopping at My Nutra. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders or during one of our big sales, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Lower 48 states:
- Free shipping on orders over $50
- Optional two day and overnight (free shipping does not apply)
- Two day shipping is a flat fee of $50
- Overnight shipping is a flat fee of $100
Hawaii and Alaska:
- Hawaii and Alaska is a flat fee of $50
- No Two day/Overnight shipping available
Delivery delays can occasionally occur due to the company used to deliver the package.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Nutra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
My Nutra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim with the mail carrier.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
International shipping rates are flat rates for all orders and are calculated as follows:
$49 from packages that weight .001 to .99lbs
$99 from packages that weigh .99 to 2.99lbs
$199 from packages that weigh 3.00 to 5.99lbs
$299 from packages that weight 6.00 to 8.99lbs
$399 from packages that weight 9.00 to 11.99lbs
$499 from packages that weigh 12.00 to 14.99lbs
Our Refund Policy provides detailed information about options and procedures for returning your order here.